Terms of service
Last updated September 18, 2026
These are the terms for using Alolu, operated by Orbioom LLC. They are written in plain English on purpose. By creating a workspace you agree to them.
What Alolu is
A business phone number, and an inbox that gathers the calls, texts and email sent to it. Anything described as planned or upcoming on our pricing page is not yet available, and you are not paying for it until it is.
Your number
- Your number is provided by our carrier partner and assigned to your workspace for as long as your subscription is active.
- If your subscription ends, the number is released after a grace period and may be reassigned. We will warn you before that happens.
- Calls to your number ring the phone you choose, or go to voicemail. Alolu does not replace your mobile carrier.
Emergency calls
Alolu numbers cannot be used to call 911 or other emergency services. Calls from the app are connected through your own phone, so in an emergency dial 911 directly from your phone as you normally would.
Acceptable use
US phone carriers police text messaging strictly, and one abusive sender can get every customer's number blocked. So:
- Only message people who have contacted you or agreed to hear from you.
- No spam, no scams, no impersonation, nothing illegal.
- Honor requests to stop.
We may suspend a workspace that breaks these rules, immediately and without refund, because the alternative is losing service for everyone.
Billing
- Plans are billed monthly or yearly through Stripe, at the price shown when you subscribed.
- New workspaces get a 7-day free trial. A card is required to start it, and you are charged when it ends unless you cancel first.
- You can cancel any time from the billing page, in one step. Service continues until the end of the period you have paid for, and you can undo the cancellation until then; we do not refund partial periods. If a payment has failed, cancelling ends the plan straight away and nothing more is charged.
- Extra email addresses are $2 a month each, added to the same subscription and billed on the same invoice. Adding or removing one is prorated for the rest of the period.
- Usage far outside what a small business normally does may be billed additionally, and we will tell you before that happens.
Your data
Your communications belong to you. How we handle them is in our privacy policy.
What we promise, and what we cannot
We work hard to keep Alolu running, but phone networks and the internet have outages we do not control, so we cannot promise the service will never be interrupted. Alolu is provided as is. To the extent the law allows, our liability to you is limited to the amount you paid us in the 12 months before the claim.
Ending your account
You can delete your workspace at any time, from Settings. Deleting it cancels your subscription, releases your phone number, and erases your messages, files and contacts.
We can suspend or end a workspace at any time, with or without notice. In practice we do that for a reason: breaking these terms, not paying, sending the kind of traffic that gets a phone number or a sending domain blocked by carriers, or putting other customers' service at risk. If we end your workspace and you have not broken these terms, we refund the unused part of what you have paid.
Changing or discontinuing Alolu
Alolu is a young product. We can change, limit or discontinue any part of it, or the whole of it, at any time. If we shut the service down we will give you as much notice as we reasonably can, a way to export your messages, and a refund of the unused part of what you have paid. We cannot promise a phone number stays available to you indefinitely: numbers are leased from carriers and they can be reclaimed for reasons outside our control.
Law
These terms are governed by the laws of California, USA.